We want you to be satisfied with your Step Doctor purchase. If you need to return your order, please review our policy below.
30-Day Returns
You may request a return within 30 days of receiving your Step Doctor.
To qualify for a return, the product must be unused, in its original condition, and include all components originally supplied.
Please contact us before returning any product so we can provide return instructions.
Return Shipping
If you return a product because you changed your mind or no longer need it, you are responsible for return shipping costs.
If your product arrives damaged, defective, or incorrect, we will arrange an appropriate replacement or refund at no additional shipping cost to you.
Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method, generally within 5–10 business days after approval. Your payment provider may require additional processing time.
Damaged or Incorrect Orders
Please contact us promptly if your order arrives damaged, defective, or incorrect.
We will work with you to resolve the problem through a replacement or refund.
How to Request a Return
Contact GaryEDavis.com through our website’s Contact page.
Please include your order number, the reason for your return, and your contact information.
We will provide return instructions and the appropriate return shipping address.
Please do not send products back without first receiving return instructions.
Contact
For questions about returns or refunds, please visit the Contact page at GaryEDavis.com.